Terms Of Service

Last Updated: May 2026

Welcome to Materra. These Terms of Service (“Terms”) govern the commercial relationship, sales transactions, and delivery agreements between Materra, a trading brand owned and operated by DSM Commodities DMCC (hereinafter referred to as "the Company", "we", "us", or "our"), and any commercial buyer, joinery, contractor, or corporate entity purchasing goods from us (hereinafter referred to as "the Buyer", "you", or "your").

By placing an order, signing a proforma invoice, or accepting a delivery from us, you agree to be bound by these Terms.

1. Nature of Business & Sourcing

DSM Commodities DMCC operates strictly as a Business-to-Business (B2B) wholesale commodity and timber trader. Our hardwoods are sourced directly from European partner mills (including but not limited to the Republic of Croatia) and imported into the United Arab Emirates.

2. Orders and Proforma Invoices

  • Binding Agreements: All sales agreements are finalized only upon the issuance of an official Proforma Invoice (PI) by the Company and its subsequent countersignature or payment confirmation by the Buyer.

  • Specifications: The Buyer is solely responsible for verifying that the dimensions, wood grading (e.g., Class A/B), processing type (e.g., edged/unedged, steamed), and quantities stated on the PI match their production requirements before making payment.

3. Pricing and Payment Terms

  • Currency: All transactions are denominated in United States Dollars (USD) or United Arab Emirates Dirhams (AED), as specified in the invoice.

  • Direct-Mill Container Orders: Unless otherwise agreed in writing, bulk container orders require a minimum 30% advance deposit upon signing the PI, with the remaining 70% balance due immediately upon presentation of the Bill of Lading (BL) or prior to local customs clearance at Jebel Ali Port.

  • Ready Stock Orders: Orders fulfilled from our local UAE 3PL yards must be paid in full (100% advance) prior to the dispatch of vehicles from our yard.

4. Delivery, Inspection, and Risk Transfer

  • Ready Stock (Local Yard): Risk of loss passes to the Buyer the moment the goods leave our local UAE yard. Delivery timelines for ready stock are typically within 24 hours of cleared payment.

  • Container Orders (Direct Mill): Shipments are typically conducted on a CIF (Cost, Insurance, and Freight) Jebel Ali basis unless otherwise noted. Standard transit time is 35 to 45 days. The Company is not liable for maritime delays, port congestion, or customs inspection hold-ups outside of our reasonable control.

  • Inspection Period: The Buyer must inspect the timber immediately upon delivery to their yard or workshop. Any claims regarding quantity discrepancies, structural defects, or wrong grading must be submitted in writing with photographic evidence within forty-eight (48) hours of unloading. Failure to do so constitutes absolute acceptance of the goods.

5. Quality, Moisture Content, and Liability Limitations

  • Climate & Acclimatization: The Company guarantees that all timber is kiln-dried (KD) at the source to a strict baseline of 8%–10% moisture content. However, the UAE features extreme ambient humidity and heavy indoor air conditioning. The Company cannot be held liable for any wood warping, cracking, splitting, or dimensional movement that occurs after delivery due to improper local storage, lack of workshop climate control, or lack of proper acclimatization by the Buyer.

  • Pre-Cut Components: For custom dimensioned elements, tolerances of +/- 2mm are standard in global timber trading and do not constitute grounds for rejection.

  • Financial Cap: In no event shall DSM Commodities DMCC’s total liability for any claim, defect, or breach exceed the total purchase price paid by the Buyer for that specific shipment.

6. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to acts of God, war, regional shipping disruptions in Gulf waterways, port strikes, government export/import bans, or sudden global shipping container shortages.

7. Governing Law and Jurisdiction

These Terms, and all commercial transactions under DSM Commodities DMCC, shall be governed by, interpreted, and enforced in accordance with the laws of the Dubai Multi Commodities Centre (DMCC) and the federal laws of the United Arab Emirates. Any disputes arising from these transactions that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Dubai Courts.

8. Contact Us

If you have any questions about this Terms & Conditions, you can contact us at:

MATERRA
Email: info@materratrading.com